SEG Refund Policy

The Society of Exploration Geophysicists (SEG) serves the geosciences community with products and services. While we strive to make every purchase meet your expectations, sometimes refunds are necessary. The following is a list of the products and services SEG offers and the refund policy for each.

Membership

Publications Professional Development
Advertising
Subscriptions and Sales
Meetings and Events

Membership
  1. General Information
    The Society of Exploration Geophysicists (SEG) does not allow for the refund of membership dues unless there are exceptional circumstances. Where exceptional circumstances can be shown to exist, the pro rata amount of the annual membership fee not exceeding 6 months may be refunded at the discretion of the SEG Membership Manager.
  2. Exceptional Circumstances
    A member may apply for a refund in the case of financial hardship or due to a change in personal circumstances or career change. In addition, where a contribution is made in error during online signup or renewal for membership, a member may apply for a refund of the contributed amount. Exceptional Circumstances do not include the taking of sabbaticals and/or extended service leave. A partner or spouse may apply for a refund within the guidelines of this policy if the death of the member occurs within 180 days of the annual start date of the membership period.
  3. Overpayment Refund
    Where an error has been made by SEG or a banking facility which results in an overpayment being made, the Membership Manager may, in consultation with the member, apply the overpayment (if the amount is sufficient) towards the extension of the membership by another cycle, or alternatively issue a refund (by check or as a credit to the credit card used) for the full amount of the overpayment. If refund is made by check it will be sent within 30 days of the refund request to the member's address on file. Where a member is responsible for the overpayment, the amount (if adequate) will be automatically allocated towards extending the membership by another cycle.
  4. New Admission Membership Applications
    An applicant requesting admission for membership to The Society of Exploration Geophysicists (SEG) has thirty (30) days from the date of application/dues payment to withdraw their candidacy and to request a refund of the membership fees submitted along with their application.
  5. Contact Method
    All requests must be made in writing to the SEG Membership Manager via surface mail, fax or e-mail to:

SEG Membership Manager
Society of Exploration Geophysicists
PO Box 702740
Tulsa, OK 74170-2740
United States
E-mail: members@seg.org
Fax: (918) 497-5565

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Publications
  1. General Information
    SEG does not allow for the refund of eBooks, Videotapes, CD-ROMs, DVDs, journals and magazines and their individual papers. Books in print may be returned within 90 days from the ship date according to the following:
  2. Return Merchandise Authorization (RMA)
    Returns MUST have Return Merchandise Authorization (RMA). Items without an RMA will be refused and returned at your expense.  Returns must include: SEG invoice number, SEG order number, name, address, phone number, e-mail address, and reason for return.
  3. Condition of Returned Publications
    Merchandise MUST be in original condition (shrink-wrapped) with original packaging and must have the RMA enclosed and clearly referenced in the shipping material. Shipment will be refused and returned to purchaser at the cost of the purchaser if these terms are not followed.
  4. Restocking Fee
    SEG will deduct a 15% restocking fee (minimum of US$5.00) from the refund amount.
  5. Refund Payment
    SEG will prepare a refund check which will be mailed to you upon inspection of returned publication items and compliance with terms outlined above. SEG does NOT issue debit or credit memos, which means you cannot apply credits against other orders. Deductions taken against open invoices will be returned for full payment.
  6. Undelivered/Refused Delivery
    When orders are returned to SEG as undeliverable (due to incorrect or missing address information) or as refused, SEG will contact customer by e-mail or by telephone. If no response has been received within three (3) months, items will be returned to stock with a 15% restock fee and remaining monies refunded.
  7. Contact Method
    Please contact SEG Fulfillment to obtain an RMA or to report shortages/incorrect shipments.

SEG Fulfillment
Society of Exploration Geophysicists
PO Box 702740
Tulsa, OK 74170-2740
United States
E-mail: books@seg.org
Fax: (918) 497-5565

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Professional Development
  1. General Information
    SEG does allow for the refund of On Demand and Continuing Education purchases according to the following conditions:
  2. Cancellations
    On Demand cancellations must be submitted in writing by e-mail to ondemand@seg.org no later than 4 business days in advance of the course start date in order to receive a full refund less a US $5 processing fee.

    Continuing Education courses must be submitted in writing by email to ce@seg.org no later than 30 days in advance of the course start date for a full refund less a US $50 processing fee.
  3. Terms & Conditions
    Refunds will not be issued for failure to login on time for the live online event. Refunds will not be issued for registrant error. It is the registrant's responsibility to abide by the system requirements and conduct suggested system check prior to login. No refund is allowed for any On Demand course that has already been accessed by the learner.
  4. Low Enrollment Cancellation
    If cancelling a virtual course for low enrollment, SEG will notify participants at least 1 business day prior to the course date. In the event a course is cancelled, registrants will receive a full refund of the registration fee. SEG reserves the right to cancel a virtual course at any time due to situations beyond its control. In this case, SEG will provide participants as much notice as possible. In no case is SEG responsible for participant expenses including, but not limited to, computer equipment or technical assistance.

    If cancelling a Continuing Education Course, SEG will notify participants 3-4 weeks before the course date. Registrants may receive a full tuition refund or may apply their tuition to another course. SEG reserves the right to cancel a course at any time due to situations beyond its control. In this case, SEG will provide participants as much notice as possible.
  5. Removal of On Demand Course
    If an On Demand course is removed from the SEG On Demand curriculum, SEG will notify learners at least 10 business days prior to the removal so learners may complete their viewing/participation.

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Advertising
  1. General Information
    SEG does allow for the refund of Advertising purchases according to the following conditions:
  2. Terms & Conditions
    Official notice of the grievance must be received in writing within 30 day's term of the invoice. If SEG has deviated from the terms of the original agreement, then a refund or similar exchange of advertising media placements shall be considered.

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Subscription Sales
  1. General Information
    SEG does allow for the refund of subscription sales according to the following conditions:
  2. Terms & Conditions
    If any term of the signed Subscription Agreement is violated for any reason, knowingly or unknowingly, provided that violation is not remedied with all reasonable haste upon 30 days prior written notification of the violation, SEG will issue a full refund.

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Meetings and Events
  1. General Information
    SEG does not allow for the refund of sponsorship of a meeting, workshop or forum. SEG does allow for the refund of registrations and booth contracts according to the following conditions:
  2. Terms & Conditions
    Annual Meeting registration, single-day registration, Ice Breaker Event registration, Wednesday Night Event registration, convention workshop registration, luncheon registration, dinner registration, meeting registration, SEG Golf Tournament registration, and advance purchase of Technical Program DVD and Abstract USB can be cancelled if a request is submitted in writing to registration@seg.org by the advertised cut-off date of Advance/Early Bird Registration (usually 40-45 days in advance of the event start date). A full refund will be issued less a $50 processing fee. No refund will be given after that time.

    Workshop/Forums can be cancelled if the Meeting Planner of the Workshop/Forum is notified in writing at registration@seg.org 30 days in advance of the event start date. A full refund will be issued less a $50 processing fee.

    Spouse Program Tours and Field Trips may be cancelled if notified in writing at registration@seg.org 60 days in advance of the event start date. A full refund will be issued less a $50 processing fee.

    Booth Contracts may be cancelled if a request is submitted in writing to exhibits@seg.org 90 days in advance of the event start date. A full refund will be issued less a 20% invoice total processing fee.
  3. Exceptional Circumstances
    A registrant may apply for a refund if someone is unable to attend due to a death in the family, illness that involves hospitalization of delegate, and in some instances, visa denial. The individual circumstances will be evaluated by SEG.
  4. Cancelled Event
    If cancelling a Workshop, Forum, or Spouse Program Tour for any reason, SEG will notify participants at the earliest possible date. In the event a Workshop, Forum or Spouse Program Tour is cancelled, registrants will receive a full refund of the registration fee. In no case is SEG responsible for participant expenses including, but not limited to, travel and lodging. If SEG cancels a sponsored event, SEG will refund the full sponsorship amount.

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